Privacy Policy

Effective Date: 1 August 2025
Last Updated: 1 August 2025

TCS Security (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you engage with us via our website, Meta lead forms, Google Ads, WhatsApp, or any other platform.

1. What Information We Collect

We may collect the following personal information when you interact with us or submit a lead form:

• Full name
• Email address
• Phone number (including WhatsApp)
• Property address or general location
• Details about your security needs or product enquiries
• Any other information you choose to share

2. How We Use Your Information

Your information is used solely to:

• Respond to enquiries and provide accurate quotes
• Offer security product recommendations and support
• Schedule installations and manage ongoing services
• Send important updates, confirmations, or reminders
• Improve our service quality and customer experience
• Comply with legal or regulatory obligations

3. How We Store and Protect Your Data

We store your data on secure platforms and take appropriate measures to prevent unauthorised access, misuse, or loss. Internal access to data is restricted to trained staff who require it for service delivery.

4. Sharing of Information

We do not sell or trade your information with third parties.

We may share your information with internal team members or trusted service providers (such as CRM platforms or technical support personnel) strictly for the purposes outlined in Section 2.

5. Your Rights and Choices

You have the right to:

• Request access to your personal information
• Correct or update inaccurate details
• Ask us to delete your data or stop further use
• Opt out of marketing or promotional messages

To make any of these requests, email us at: info@tcssecurity.co.za

6. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes for which it was collected, unless longer retention is required by law.

7. Children’s Privacy

Our services are intended for adults. We do not knowingly collect or store personal data from individuals under the age of 18.

8. Cookies and Tracking (For Website Users)

Our website may use cookies and analytics tools (like Google Analytics) to better understand visitor behavior, improve performance, and enhance your browsing experience. You may disable cookies in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a revised “Last Updated” date.

10. Contact Us

If you have any questions about how we handle your personal information, please contact us:

📧 Email: info@tcssecurity.co.za
📍 Address: 133 Bellairs Drive, Northriding, Randburg, 2188, South Africa