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Frequently Asked Questions
Whether you're unsure about our packages, installation process, or system features, our FAQ section covers the most common inquiries. If you don’t find what you’re looking for, don’t hesitate to reach out - our friendly team is always ready to assist and guide you every step of the way.
What does the installation fee cover?
The one-time installation fee covers the entire setup of your alarm system. This includes mounting the detectors, configuring the cellphone app, and establishing a connection with Fidelity ADT Armed Response. We ensure that everything is fully operational and all necessary signals are transmitted. This fee is separate from the monthly rental to maintain transparency in billing.
Can I expand my current system later?
Absolutely! Our alarm systems are designed to be scalable. You can add additional detectors anytime to meet the evolving security needs of your home or business. Simply contact us, and we? ll assist you with the seamless integration of new detectors into your existing setup.
What happens if an alarm stops working or gives any issues?
Should any issues arise with your alarm, our “Lifetime Maintenance” service agreement ensures that maintenance and repairs are covered. Contact our support team using the following email address (support@tcssecurity.zohodesk.com) immediately if you experience any problems, and we will arrange for repairs or replacements as necessary.
Do I need internet for the system to work?
No, the system features dual communication capabilities and can operate effectively with or without an Internet connection. Please note, should there be no Internet available, there will be an additional annual SIM card charge of R600.
Are there additional costs for consumables during installation?
Yes, any consumables required during the installation process, such as extra cables or additional fittings, will be billed on-site. This ensures that you only pay for what is needed for your specific installation, avoiding unnecessary costs.
What happens to my alarms at the end of the 36-month service agreement?
At the end of your 36-month service agreement, you have the option to buy out the contract, which allows you to own your system outright.
Alternatively, you can choose to continue your monthly contributions at a reduced rate, which will include ongoing lifetime maintenance.





